Terms & Conditions

Use of the Site

You should assume that everything you see or read on the Site is copyrighted and may not be used except as provided in these Terms and Conditions, the text on the Site or with the written permission in advance, of SSP.

It is the principal's responsibility to ensure that access to the restricted areas of the site is controlled by the KC Partners member in accordance with the on-line login process as follows:

  • Only the principal (or his or her representative) will use the login rights to set up, delete or edit other user logins and passwords.
  • Logins and passwords are not transferable and will not be used by any member of staff for whom they were not originally intended.
  • The login number issued to a specific KC Partners member is unique to that branch office and must not be used or transferred to any other branch office within that member's organisation.
  • Logins and passwords will not be communicated to others either within the member's office or who are not employed by the KC Partners member.
  • If a staff member leaves, then it is the principal's responsibility to cancel the logins and passwords for that staff member on their date of departure.

Any misuse of logins or passwords is the responsibility of the prinicipal of the KC Partners member's business.

2. Professional Services and Advice

In accessing this service, no client, advisory, fiduciary or professional relationship is implicated or established and neither SSP nor any other person is, in connection with this Site, engaged in rendering auditing, accounting, tax, legal, advisory, consulting or other professional services or advice.

3. Liability and Warranties

The material included in this Site has been compiled from a variety of sources and the Site may include technical inaccuracies or typographical errors. Everything on the Site is provided to you 'as is' without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement.

SSP does not warrant that this Site, various services provided through this Site, and any information, software or other material downloaded from this Site, will be uninterrupted, error-free, or free of viruses or other harmful components.

SSP makes no warranties or representations as to the accuracy of the Site. SSP assumes no liability or responsibility for any errors or omissions in the content of the Site. SSP uses all reasonable effort to ensure the accuracy of the Site but reserves the right to change at its sole discretion the Site, in any way and/or at any time, without notice.

SSP shall not be liable for any special, incidental, or consequential damages, including without limitation, any lost revenues, lost profits, or third party claims resulting from the use or misuse herein, even if SSP has been advised of the possibility of such damages or for any claim by another party.

4. Links

Links on this Site may lead to servers maintained by individuals or organizations other than SSP. SSP has no control and makes no warranties or representations as to the accuracy, timeliness, suitability or any other aspect of the information located on such servers and neither monitors nor endorses such servers or content.

5. Copyright

The copyright in the material contained in this Web Site belongs to Software Solutions Partners Limited or is used with the permission of its respective owners. Any person may copy any part of this material, subject to the following conditions:

  • the material may not be used for commercial purposes;
  • the copies must retain any copyrights or other intellectual property notices contained in the original material;
  • the technology or processes described in this Web Site may be subject to other intellectual property rights reserved by Software Solutions Partners Limited.
  • images on this Web Site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

6. Intellectual Property Rights

Save for third party trade marks, all Intellectual Property Rights including, without limitation, all database rights, rights in design, rights in know-how, trademarks, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction in any information, content, materials, data or processes contained in or to this Web Site belong to Software Solutions Partners Limited. All rights of Software Solutions Partners Limited in such Intellectual Property Rights are hereby reserved.

7. Revisions Clause

SSP may at any time revise these Terms and Conditions by updating this posting. You are bound by the most current Terms and Conditions every time you visit this Site, therefore you should periodically review these Terms and Conditions to which you are bound.

8. If our standards fall short

Our aim is at all times to provide high levels of service. However, there may be occasions when you feel we may have not achieved this. If we fall short of our own high standards then we want you to tell us! We take all complaints seriously and in such an event the procedure is as follows:

  • Write or e-mail our Communications Manager at Software Solutions Partners Limited. You can write to: Software Solutions Partners Limited, Fearnley Mill, Dean Clough, Halifax, West Yorkshire HX3 5AX or e-mail us at info@ssp-uk.com. We aim to fully investigate and reply to your complaint on the next working day after receiving your letter or e-mail.
  • If you are still not satisfied then our Managing Director would like to handle your complaint personally, please send copies of all correspondence to The Managing Director, Software Solutions Partners Limited, Fearnley Mill, Dean Clough, Halifax, West Yorkshire HX3 5AX or e-mail info@ssp-uk.com.

If your complaint is regarding an insurance policy or the financial service product you purchased and with whom we put you in touch, then you should complain direct to that company. Software Solutions Partners Limited cannot accept liability for errors made by the underlying provider or answer complaints on their behalf.

In such an event we recommend you use the following guidelines: -

  • Write to the Managing Director of the actual provider. You can obtain this information from their website or from the documentation sent to you when you bought the insurance/financial services product.
  • If you are still dissatisfied, follow your providers’ complaints procedure, which will advise you to contact The Financial Services Ombudsman, South Quay Plaza, 183 Marsh Wall, London. E14 9SR. You can also contact them by email at enquiries@financial-ombudsman.org.uk or call them on 0845 080 1800.

All of the underlying insurance sites, be it insurer or intermediary, are authorised and regulated by the Financial Services Authority and you can find out the details of the underlying insurers registration on their websites.

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